Impressum:

General Terms and Conditions (GTC) for Canyoning Tours

1. Scope

These terms and conditions apply to all canyoning tours and outdoor activities offered by Canyoning Innsbruck. By booking, the participant fully accepts these conditions.

2. Booking and Contract Conclusion

Registration for a tour can be made in writing via email or WhatsApp, or by phone. The contract is concluded as soon as we have confirmed the booking in writing or electronically. For group bookings, the person making the reservation is considered authorized to conclude the contract on behalf of all participants.

3. Services and Prices

The agreed price includes the services described in the respective offer, in particular:

• Guidance by a state-certified canyoning guide

• Provision of the necessary equipment (wetsuit, helmet, harness, safety gear)

• Instruction in technique and safety procedures

Not included are travel to and from the location, footwear, food and beverages, and personal expenses, unless explicitly stated otherwise.

4. Payment Terms

Payment is generally due before the start of the tour. Accepted payment methods are cash or bank transfer. After booking confirmation, payment should be made within 7 days.

Cash payments are only possible for last-minute bookings (less than 7 days in advance).

5. Withdrawal and Cancellation

Cancellation by the participant:

• Up to 14 days before the tour date: free cancellation

• 13 to 7 days before: 30% of the tour price

• 6 days to 24 hours before the start of the tour: 50% of the tour price

• 24 hours before the start of the tour or no-show: 100% of the tour price

Naming a replacement participant is possible up until the start of the tour and exempts from cancellation fees.

Cancellation by the organizer:

We reserve the right to cancel tours in the event of insufficient participants, extreme weather conditions, or safety-related circumstances (e.g. high water, thunderstorms). In this case, we will refund the full amount or offer an alternative date. Further claims are excluded.

6. Health Requirements

Canyoning requires a good basic level of physical fitness as well as the ability to swim. Participants must be free from cardiovascular diseases, epilepsy, severe respiratory illnesses, or other conditions that could endanger safe participation.

For minors, written consent from a legal guardian is required. The minimum age varies depending on the tour and is specified in the respective offer.

The consumption of alcohol or drugs before and during the tour is strictly prohibited. In case of suspected impairment, we reserve the right to exclude participants from the tour without any right to a refund.

7. Obligations of Participants

Participants agree to:

• Follow the instructions of the guides at all times

• Provide truthful information about their health condition and swimming ability

• Use the provided equipment properly

• Not endanger other participants

In cases of gross negligence or intentional misconduct, participants may be excluded from the tour. Any damage to equipment caused by improper use will be charged to the participant.

8. Liability and Risk

Canyoning is an outdoor sport with inherent risks. Despite careful preparation and professional guidance, accidents cannot be completely ruled out.

Canyoning Innsbruck is only liable for damages resulting from gross negligence or intent on our part. Liability for slight negligence is excluded to the extent permitted by law.

9. Insurance

Participants are responsible for having adequate insurance coverage. We recommend:

• Private accident insurance (leisure-time coverage)

• Liability insurance

• Travel cancellation insurance, if applicable

Rescue costs and medical treatment are not included in the tour price.

10. Photo and Video Recordings

During the tour, photos and videos may be taken by our guides. By participating, the participant agrees that these recordings may be used for marketing purposes (website, social media, printed materials).

Objection is possible at any time and should be communicated before the start of the tour.

11. Data Protection

Personal data is collected and processed solely for the purpose of contract execution. Data will only be passed on to third parties if necessary for the provision of services (e.g. to emergency services in case of emergencies). Further information can be found in our privacy policy below.

12. Final Provisions

Austrian law shall apply. The place of jurisdiction is Innsbruck, to the extent permitted by law.

Should individual provisions of these terms and conditions be invalid, the validity of the remaining provisions shall remain unaffected.

Status: April 2026

Privacy Policy

1. Data Controller
The controller responsible for processing your personal data is:

Barbara Ariatti, Klammstrasse 9a, 6020 Innsbruck. +436641242407

2. Processing of Personal Data
We process personal data exclusively in accordance with the General Data Protection Regulation (GDPR) and the applicable Data Protection Act.

As part of our canyoning services, we process the following data:

• Name

• Contact details (email, phone number)

• Booking and payment data

• Date of birth

• Health information (voluntary, for safety during tours)

• Photo and video recordings

3. Purposes of Data Processing
Data processing is carried out for the following purposes:

• Organization and execution of canyoning tours

• Handling of bookings (including via online platforms)

• Communication with customers (including WhatsApp)

• Marketing and presentation of our services (e.g. website, social media)

• Ensuring safety during tours

4. Online Booking Systems
We use external providers (e.g. booking platforms) to process bookings. Personal data may be transmitted to these providers.

Processing is carried out for the performance of a contract (Art. 6 para. 1 lit. b GDPR).
Please also note the data protection policies of the respective provider.

5. Communication via WhatsApp
We use the WhatsApp service to communicate with customers.

It cannot be ruled out that data may be transferred to servers outside the EU. Use is voluntary and based on your consent (Art. 6 para. 1 lit. a GDPR).

Alternatively, you can contact us at any time via email.

6. Photo and Video Recordings
During our tours, photos and videos may be taken.

These may be used for the following purposes:

• Publication on our website

• Social media (e.g. Instagram, Facebook)

• Promotional materials

Publication is carried out exclusively on the basis of your explicit consent (Art. 6 para. 1 lit. a GDPR).
You may withdraw this consent at any time.

7. Cookies and Tracking/Marketing Tools
Our website uses cookies as well as analytics and marketing tools (e.g. Google Analytics).

These are used to:

• Improve the website

• Analyze user behavior

• Deliver targeted advertising

Non-essential cookies are only set with your consent (cookie banner).

8. Data Sharing
Your data will only be shared if necessary, for example with:

• Payment service providers

• Booking platforms

• IT and hosting service providers

• Tax advisors

• Authorities (where legally required)

9. Data Retention
Your data will only be stored for as long as necessary for the respective purposes or as required by legal retention obligations (e.g. tax regulations).

10. Your Rights
You have the right at any time to:

• Access

• Rectification

• Erasure

• Restriction of processing

• Data portability

• Withdrawal of granted consent

You may lodge complaints with the Austrian Data Protection Authority.

11. Data Security
We implement technical and organizational security measures to protect your data against loss, manipulation, and unauthorized access.

12. Contact
If you have any questions regarding data protection, please contact: canyoninginssbruck@gmail.com

Status: April 2026